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Balearic Beach uses PayPal to handle all credit and debit card payments. This ensures your card details are safe at all times
When you have placed your order you will receive an email notification of your payment as a receipt.
In the unlikely event of a complaint, please contact our customer services. Please include your order number. A member of the Balearic Beach team will then respond via email.
To ensure your Balearic Beachwear stays in perfect condition we recommend you handwash only, use a mild detergent and lay flat to dry. This will preserve the delicate nature of the fabrics and embellishments and prolong the life of the garment.
Delivery and Returns
Due to the value of our products your order will be sent to you by Royal Mail by recorded delivery therefore require a signature.
You have three delivery options to choose from.
Special Delivery where your order will be received the next working day provided you place your order with us by 2pm. After this time the order will be processed the following working day.
First class delivery which will take an estimated 2 to 3 days and second class which will typically take 4 to 5 working days.
If you do wish to return an item please ensure its returned to us in its original condition and packaging, with all labels intact and where relevant with the hygiene strips in place. For a full refund minus the postage costs you may return your items up to 14 days from the date of receipt.
To exchange or return an item, please fill in the form provided advising us with the reason for your return or if you would like to exchange your item.
We will refuse to refund if the items have been worn and where relevant, the hygiene strips have been removed. These strips should only be removed once you are satisfied with your purchase.
In the interest of hygiene, please wear underwear when trying on the beachwear and avoid makeup contact with the clothing. If we are unsatisfied this has not been done we may refuse to make the refund and send the items back to you at customer cost.
We cannot accept returns if the item has been returned more than 14 days after receipt, if the item has been worn, has parts missing, has been damaged or is not in its original condition.
You will be notified by email when the refund has been processed and will be credited to you by your original payment method. Please allow up to 14 days for refunds to be credited although we will do our best to make sure they are done as quickly as possible.
Please send all returns by Royal Mail, to the address below, by Recorded delivery. Balearic Beach will not take any responsibility for any items that get lost in transit so please retain your proof of postage.
Please send all returns to:
Chertsey House, Chertsey Road
Bristol BS6 6NB